Speaking up when people irritate or offend you keeps your stress level down and working conditions peaceful. Here is how you can do it without damaging working relationships.

When you go into a conversation assuming that you have all the information, that you are in the right and that you also have the answer to the problem, it is unlikely that you will obtain any commitment to your proposed solution. You need to step off the moral high ground and think through how you might be part of the problem.

The recent announcement by Google of the addition of voice and video chat to its Gmail interface should be a concern to most users. Although most will consider the additions as necessary features, such additional functionality serves only to increase the existing stranglehold that the Email Monster has on daily productivity of almost every modern day computer user.

It can be difficult to separate facts from opinions and feelings when a conversation is emotionally charged. Putting the facts on the table at the start of a conversation provides a safe and non-accusing point from which the conversation can proceed. This article shows how a manager uses facts to hold an employee accountable for his behaviour.

Good communication means good listening. If schools wish to consult with stakeholders in the course of their strategic planning, or for any other reason, then school personnel must know how to listen.

Conversations about performance can be difficult, but when you need to speak up about attitudes or relationships you need to plan very carefully before you say anything. You may find that the problem has been caused by your own behaviour.

When you think you have the facts, that you know who is to blame and you know why, you make it very difficult for others to speak up. As a result, you may never get to the bottom of problems. Here are three ways to make conversations safe so you find out what is going on.

Everybody likes something for nothing, but most business people have become spoiled by attending meetings and conferences on the company's dime. Below are 10 approaches that have found success, under a variety of economic conditions, at putting attendees in their place - at your meeting.

A look at the telephone services available to companies that can assist them in making their business more efficient and enabling them to offer a better customer service.

A look at why some companies should consider swapping their company mobile phones to two way radios for higher efficiency and cheaper overheads.