Sometimes Spending More Can Save You In The End

Published by Shawn Wilson in Customer Service, 1 month 2 weeks 6 days 20 hours 7 minutes 26 seconds ago

First off let me just say this, make sure when you purchase a hi end stove to buy from a place that carries mostly hi end products. Major department stores can often do a good job with middle and low end products but rarely have the man power to handle the extra knowledge required with the expensive stuff.

3 years ago we purchased $24,000 worth of appliances and furniture from a major department store. Which included a stove, dishwasher, warming drawer, fridge, washer, dryer, a bedroom set and a kitchen table. This was all going into our brand new home and we were excited.

The problem really was that we ended up purchasing hi end products from a store that only services standard stoves and dishwashers. This whole experience could have been avoided had we simply purchased our stove from a boutique retailer.

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After 8 months of dealing with the major department stores service staff we finally gave up and decided to have an outside service company come and look at the stove. The pros as I know call them found out that our stove had been improperly serviced as a simple screw had been lost from the main burner and instead of replacing it was installed without. This caused a host of issues the main one being the glass kept breaking as the burner was now directed towards the glass instead of the food. I am not saying major department stores can't provide good service, what I am saying is that sometimes using a boutique outlook will get you better service experience. Price is always the most important thing when it comes to the department store experience, it's how they have become huge. Their buying power has allowed them to drive prices down and so has the lack of people servicing the product.

Have you noticed that in most cases when you purchase something from a department store that you are part of the building process now. Furniture is a great example, buy that nice table and when you get home you are now part of the assembly line building what you just paid for. I hate the fact that the pricing has become so cheap that we are now forced to build our furniture and barbecues.

Sometimes it's nice to visit a local shop that is owned by people that are frustrated with the same things you and I are. These store owners appreciate this and do everything in their power to ensure you don't experience the same thing in their store.

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